Unlock Exclusive Rates: Experience Astera LED Repair Excellence Today!

Embark on a Journey with the Astera LED Experts: Trust the Pioneers.

Before Astera lights became an industry standard, we were already perfecting the art of repair. With a rich legacy in Astera LED repairs, our unmatched experience speaks volumes. Join the ranks of satisfied customers who’ve experienced our top-notch service since the beginning.

Precision and Efficiency Redefined: Specializing Solely in Astera LEDs.

At Wireless Film Lights, specializing solely in Astera LEDs sets us apart from the rest. Our focused expertise ensures every repair is handled with precision and efficiency, delivering results that exceed expectations. Trust in our dedicated team to illuminate your path to flawless lighting.

Preferred Rates for All: Your Ticket to Seamless Repairs.

For a limited time, we’re extending our preferred rates to all customers, regardless of tier. Yes, that’s right! Experience the perks of our Preferred tier, including discounted pricing on both parts and labor. Even our Basic rates stand tall against the competition, ensuring competitive pricing without compromising on quality. Say hello to seamless repairs and goodbye to out-of-stock frustrations today!

Sending in Repairs Made Easy

Discover the quickest and most convenient method for sending in your repairs. Watch our instructional video below for a step-by-step guide, and continue reading to learn more about our transparent repair pricing and the benefits of choosing Wireless Film Lights for your repair needs.

Temporary Firmware Solution for BTB Astera Lights

Some users are experiencing flickering or CRMX connection issues with BTB versions of Astera lights. Astera has identified the issue and is working on a permanent fix. Meanwhile, a custom firmware (V5.14.78) is available as a temporary solution. Try this update before sending your lights for repair. Download the firmware via App Settings > Lights Background Update, hold the reload icon, enter code “Tamp54125”, and press OK. Detailed instructions will download directly to your device from this link. For further assistance, contact our support team.

Unlock the Truth: Discover Transparent Repair Pricing

Ever wondered how much typical repairs cost? In an industry shrouded in secrecy, we believe in breaking the mold. Say goodbye to hidden fees and surprise charges. At Wireless Film Lights, we’re on a mission to bring transparency to repair pricing. No more guessing games or feeling at the mercy of your repair center. We believe in fair pricing and fast, quality service.

Transparent Repair Pricing: See Our Competitive Rates

REPAIRBASICPREFERREDVIP
Pixel Tube Battery Replacement$198$178$145
Titan Tube Battery Replacement$188$169$137
Helios Battery Replacement$133$120$97
Pixel Tube Housing Replacement$82$74$60
Titan Tube Housing Replacement$109$98$80
Titan Tube LCD Replacement$96$86$70
ART7 Antenna Replacement$97$87$71
Helios Housing Replacement$104$94$76
  • Basic: Standard pricing for repairs, suitable for customers seeking our regular service without any additional discounts or perks.
  • Preferred: Discounted pricing tier for loyal customers, offering a 10% discount on both parts and labor for repairs on lights purchased from other retailers.
  • VIP: Exclusive repair service for lights purchased from our store, providing priority attention and service, even if not covered under warranty.

At Wireless Film Lights, we believe in empowering our customers with knowledge and transparency. Our commitment to fair pricing and quality service sets us apart in an industry often plagued by hidden costs and uncertainty. Experience the difference for yourself and trust your repairs to the experts who value honesty and integrity above all else.

TL;DR: How to Send in Repairs Quickly

Learn the fastest and most convenient way to send in your repairs. Dive into our instructional video above for a step-by-step guide. But for those who are too busy to even hit play, fear not! We’ve got you covered with a TL;DR; (or as we like to call it, TL;DW; because who has time for long titles?) to get straight to the point.

Step 1: Access Your Account:

  • Navigate to the ‘Account’ tab in the menu on this page.
  • If you’re new here or haven’t logged in yet, you can create or access your account at your convenience. Simply follow the prompts when you’re ready to proceed.

Step 2: Review Repair Policies:

  • Familiarize yourself with our repair policies, covering important details often overlooked.
  • Click to expand and view our repair policies

Wireless Film Lights Repair Policy

At our service center, we are committed to providing top-quality repair services for Astera LED theatrical and special event lighting. Our skilled team offers both warranty and out-of-warranty repairs, striving to bring you the best customer service experience possible. Here are our repair policy details:

Warranty Repairs:

For lights purchased at Wireless Film Lights, Inc., we honor the Astera LED’s 24-month warranty on parts and pieces, along with a special extension of the manufacturer’s battery warranty from 6 to 12 months exclusive to our customers.

Please note, the warranty does not cover damage due to accidents, drops or falls, negligence, or misuse of the product. For instance, our products are typically rated IP65. This means they are dust-tight and protected against low-pressure water jets from any direction, but they are not meant to withstand being submerged in water or left out in heavy rain for an extended period of time. Therefore, any damage caused due to such misuse will not be covered under warranty.

Ensure to provide proof of purchase and warranty details at the time of repair submission. If your receipt is unavailable, we can often verify your purchase using the product’s serial numbers. Please note, warranty services can only be claimed if the terms of the warranty cover the product’s damage.

Out-Of-Warranty Repairs:

We perform out-of-warranty repairs for lights bought from any location. Charges for these repairs will vary based on the nature and complexity of the repair.

Repair Fee:

A bench fee of $60 will be charged for each light or item sent for repair. This fee covers the diagnosis, inspection, and basic repair labor for the lighting equipment. However, there may be additional labor costs for water-damaged lights, those with extensive damage, or when an accurate estimate based on visual inspection is required as these scenarios often require more intensive labor. In these rare cases, we will notify you about any additional labor charges in advance.

Discounts:

VIP Program: Customers who have purchased their Astera LED lighting directly from Wireless Film Lights, Inc. are automatically enrolled in our VIP Program. VIP members enjoy expedited service and a special VIP discount on out-of-warranty repair costs.

Loyal Customer Discount (name subject to change): Regular customers who have previously done business with us (either through repairs, purchases, or rentals) but are sending lights purchased elsewhere for repairs will receive a Loyal Customer Discount. This discount is less than the VIP discount but is our way of saying ‘Thank You’ for your continued trust in our services.

Standard Rate: For new customers sending in lights purchased from other locations, we promise competitive pricing, excellent service, and a full inspection to ensure your repair needs are adequately addressed.

Repair Submission Procedure:

All repairs must be preceded by a repair authorization request through our online form Repair Authorization Form. This form will gather all relevant details about the issue, allow you to upload proof of purchase, and provide you with a Repair Authorization Number required for repair service. Upon completion of the form, you will also receive your VIP code for those who qualify.

Expected Repair Timeline

While we do not guarantee specific turnaround times due to the varying nature and complexity of repairs, we strive to provide timely service. VIP customers can typically expect their repairs to be completed within 7 to 10 days after we receive the lights. Other repairs, including out-of-warranty services, are usually completed within 2 to 3 weeks. Please note that these timelines can be influenced by factors such as the specifics of the issue, parts availability, and the current workload of our service center. We appreciate your patience and assure you we aim to deliver quality repairs as swiftly as possible.

Pre-Repair Estimates:

Pre-repair estimates can be challenging without a visual inspection. However, we can provide a non-binding general assessment based on similar issue cases. For a more accurate estimate based on visual inspection, additional labor might be applied. Contact us at 508-927-8403 extension 130 or email us at info@wirelessfilmlights.com with the subject line “Pre-repair estimate” for these requests.

Shipping Policy:

Customers are responsible for the shipping costs to our service center. For warranty repairs, we will cover standard return shipping within the continental US. For all other repairs or if the customer decides not to proceed with the repair after evaluation, the customer will bear the return shipping costs. Please follow general packaging guidelines to ensure safe and secure transit of your lights. This includes using a rigid, good condition box, adequate cushioning material, strong tape designed for shipping, and concealing previous shipping labels and marks.

Shipping Your Lights for Repair

When sending your Wireless Film Lights to us for repair, it’s vital that you pack them carefully to prevent any further damage during transit. While we do not endorse a specific carrier, we recommend you choose a reputable one, such as UPS, FedEx, or USPS, who can provide you with detailed packaging guidelines.

Pay special attention to their packaging requirements, as not meeting these could result in the carrier refusing to pay out on a claim. In general, we suggest using double-walled boxes when appropriate and ample packing materials to protect your lights.

Furthermore, we strongly advise you to insure your shipment for the replacement value of the light. This will ensure that you are covered in the unfortunate event that your package gets lost or damaged in transit. If Wireless Film Lights arranges the shipment, rest assured that we have a comprehensive shipping insurance policy in place.

If someone else is shipping these lights on your behalf, it’s crucial to pass on these packing and insurance instructions to them. Safeguarding your lights during transit to our repair center is the first step towards getting them back to you in prime working condition. Remember, whether you’re sending in a VIP repair or a standard one, a well-packed light stands the best chance of a safe journey.

Customer Web Portal for Repair Status Updates

We are committed to maintaining transparency with our customers during the repair process. To this end, we are proud to offer a comprehensive Customer Web Portal. This portal gives you the ability to check the status of your repair, view your invoice history, and preview as well as approve or decline repair estimates.

We believe in maintaining open communication with our customers. Our Web Portal is a testament to our commitment to provide you with the best possible service experience.

Unclaimed Items Policy

We understand that circumstances can sometimes prevent you from picking up your repaired items promptly. To accommodate this, we will hold your repaired items for a period of 60 days from the date we notify you that your repair is complete.

During this period, we will make multiple attempts to contact you through the phone number and email address provided in your repair authorization form. If we cannot reach you, we will send a final notice by registered mail to the address provided, informing you that the item will be considered abandoned if not claimed within 30 days from the date of the notice.

If after 60 days from the initial notification, your item remains unclaimed, we will consider the item abandoned. As per local law, abandoned items may be disposed of, sold to recoup the costs of repair and storage, or used for parts, at our discretion.

Please note that it is your responsibility to update us with any changes in your contact information. We cannot be held responsible for unclaimed items if we have made reasonable attempts to contact you.

Payment Process

We accept a wide variety of payment methods to make it easier for you to finalize your repair service. You may choose from the following options: the four major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, cash, ACH, wire transfer, or check.

Please note, all payments must be received and cleared before we can return your repaired items. The clearance process may vary based on the payment method used. For example, checks may take several business days to clear.

One exception to this rule applies to customers who have been granted credit terms with us. These customers can provide a written purchase order in lieu of immediate payment. The purchase order must be received before we release the repaired items.

Keep in mind that the choice to accept any payment method, or to release repairs prior to payment clearance, is solely at our discretion. We will inform you if there are any issues with your chosen payment method or if additional information is required.

We strive to make this process as smooth as possible, and we appreciate your understanding and cooperation.

Thank you for choosing our service center for your Astera LED lighting repair needs. We appreciate your business and look forward to serving you.

Step 3: Complete the Repair Authorization Form (RAF):

  • Complete the Repair Authorization Form (RAF) to initiate the repair process.
  • If you haven’t already, navigate to the ‘Account’ tab in the menu on this page to create or access your account.
  • Access the RAF form here to provide necessary details for your repair and begin your repair request.

Step 4: Watch for 2 Emails with Shipping Instructions:

  • Keep an eye out for two important emails regarding shipping instructions.
  • The first email contains the Customer Details Sheet, which must be included in your box with the repairs.
  • The second email titled “Next Steps” provides further instructions, including our shipping address and other helpful details.

Step 5: Ship Your Repairs:

  • Once you’ve completed the Repair Authorization Form and received the necessary emails, securely package your repairs.
  • Use a reliable shipping service to send your repairs to our facility.
  • Don’t forget to include the Customer Details Sheet in the package as instructed.
  • Keep track of your shipment using any provided tracking information.
  • Await confirmation of receipt and updates on the repair status.

Unlock Exclusive Benefits: Preferred Pricing and Free Return Shipping!

Thank you for considering Wireless Film Lights for your repair needs. As a special offer, we’re pleased to provide Preferred Pricing along with free return shipping on all repairs submitted through this form. Simply complete your repair request below and use the code FREESHIP to take advantage of this exclusive offer. We’re dedicated to providing fast, quality service, and we’re here to assist you every step of the way. Submit your repair request now to experience the convenience of preferred pricing and free return shipping with Wireless Film Lights!”

To take advantage of this exclusive offer and begin your repair request with preferred pricing and free return shipping, simply click [here] to access our Repair Authorization Form. Our team is standing by to assist you with your repair needs. Don’t miss out on this opportunity to experience the convenience and savings of Wireless Film Lights!