Wireless Film Lights Inc.  Return/Exchange Policy

Thank you for shopping with Wireless Film Lights, Inc. We want you to be pleased with your purchase.

Unless otherwise stated, all items sold on the Wireless Film Lights, Inc website, within the United States come with a 30 Day Return Policy, subject to the following terms.

Unopened New Items

If you return your items, unopened and unused in the original condition as shipped, you will receive a 100% refund or credit of the original purchase price. If your purchase was eligible for free shipping, the shipping costs will be deducted from your credit or refund.

We must receive your items in like-new condition, unopened, within 30 days of the original delivery date. All returned items must be in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, and accessories.

You are responsible for all return shipping costs and the safe return of your items.

Opened/Used  Items

If you return your items opened/used,  in the original condition as shipped, you will receive either a store credit for 100% of your purchase price or a refund for the purchase price minus a 20% restocking fee. If your purchase was eligible for free shipping, the shipping costs will be deducted from your credit or refund.

We must receive your items in like-new condition within 30 days of your original delivery date. All returned items must show no signs of visible wear or use, be in their original box, and must include all packing material, blank warranty cards, manuals, and accessories.

You are responsible for all return shipping costs and the safe return of your items.

Damaged,  Malfunctioning or Defective Items

If you receive an item that is damaged or malfunctioning, to no fault of your own, please notify us immediately. If we determine that there is indeed an issue, we will repair, replace, or refund the items at our discretion and expense, providing it is within 30 days of your original delivery date. We will also pay for all shipping expenses using the  UPS Ground Shipping service. Products returned as defective that are not, will be returned at the customers expense.

Please allow 7-10 business days after we receive your item to process your return.

NO RETURNS OR EXCHANGES ARE ALLOWED AFTER 30 DAYS FROM THE ORIGINAL DELIVERY DATE.

Warranty Service

Unlike most of our competitors, Wireless Film Lights, Inc. is an authorized repair center for both Astera-LED and Digital Sputnik. We also honor and support the warranty on  Honeycrates lighting control devices.

How is this a benefit to you? Most resellers of Astera-LED, Digital Sputnik & Honeycrates, shift the responsibility of support to the manufacturer or distributor when gear fails. Having to reach out to these locations can often result in long wait times, runarounds, inefficient service, and a generally frustrating experience.

If you purchase your equipment from Wireless Film Lights, INC, you can call on us directly in the event of equipment failure. We have most parts on hand and complete the majority of warranty repairs within 7-10 days.

Return Procedure

1) Complete the Return Merchandise Authorization form.

2) One of our customer service team members will respond shortly (in most cases within one business day) to discuss a solution.